Shipping & Delivery Policy
How we pack, dispatch and deliver your kits and components — the timelines you can count on, and what happens when a courier lets us down.
1Scope and coverage
This policy governs the delivery of physical goods — IoT kits, project kits, boards, sensors, modules and components — ordered from earglelabs.com and supplied by eARgle Technologies LLP (LLPIN ACZ-3451), trading as eARgle Innovation Labs, from Vellore, Tamil Nadu.
We currently ship to serviceable pin codes across India. Our courier partners cover most of the country; a small number of remote, restricted or non-serviceable pin codes cannot be delivered to. If your pin code is not serviceable, we will contact you within one working day of your order and offer either an alternative address, self-collection from our centre, or a full refund.
2Order processing and delivery times
| Stage | Timeline | What happens |
|---|---|---|
| Order confirmation | Immediate | Confirmation email sent once payment is authorised |
| Processing & dispatch | 2–3 working days | Items picked, tested where applicable, packed and handed to the courier |
| Transit — metro & Tier 1 cities | 3–5 working days | From dispatch date |
| Transit — other cities & towns | 5–7 working days | From dispatch date |
| Transit — remote & North-East India | 7–10 working days | Subject to courier coverage |
| Custom or bulk kit orders | As quoted | Assembly time is stated in your quotation before you pay |
“Working days” means Monday to Saturday, excluding national and Tamil Nadu public holidays. Orders placed after 4:00 p.m. IST, on a Sunday, or on a public holiday are treated as received on the next working day.
Once a parcel leaves us it is in the courier’s hands. Festival peaks, weather, regional strikes, local restrictions and courier backlogs can add days to transit. We track every delayed shipment and chase the courier on your behalf.
3Shipping charges
Shipping is calculated at checkout from the weight and volume of your order and your delivery pin code, and is shown clearly before you pay. There are no hidden handling fees added afterwards.
- Standard shipping [EDIT] — flat ₹__ for orders below ₹__.
- Free shipping [EDIT] — on orders above ₹__.
- Bulky or heavy items — large kits, enclosures and 3D-printed parts may attract a volumetric surcharge, shown at checkout.
- Cash on delivery [EDIT] — available on selected pin codes, with an additional COD handling fee shown at checkout.
All shipping charges are inclusive of applicable GST. Shipping charges are not refunded where an order is returned because you changed your mind — see our Refund & Cancellation Policy.
4Courier partners
We dispatch through reputed Indian logistics providers including India Post and leading private couriers, and we choose the partner for each order based on the destination pin code, the weight of the parcel and the service level available there. We cannot guarantee delivery by a specific courier on request, though we will try to accommodate a preference where one exists for your area.
5Order tracking
As soon as your parcel is handed over, we email — and where you have opted in, message — your AWB / tracking number along with the courier’s tracking link. Tracking information typically becomes live on the courier’s system within 24 hours of dispatch; until then the number may show “not found”, which is normal and not a cause for concern.
You can also see the current status of every order under My Account › Orders on earglelabs.com.
6Packing and handling
Electronics are fragile and static-sensitive, and we pack them accordingly. Boards and ICs travel in anti-static bags, sensors and modules are individually wrapped, the whole kit is cushioned with bubble wrap or foam inside a corrugated box, and the parcel is sealed with tamper-evident tape. Multi-item orders may be split across more than one parcel, each with its own tracking number, at no extra cost to you.
Lithium batteries, where included in a kit, are shipped in compliance with courier and aviation restrictions, which occasionally means a surface route and a longer transit time.
7Delivery address accuracy
Please check your address, landmark, pin code and mobile number before paying — an incorrect or incomplete address is the single most common cause of failed delivery. We can amend an address only before dispatch; email support@earglelabs.com immediately with your order number.
Where a parcel is returned to us because the address was wrong or incomplete, or because the recipient was unreachable on the number provided, re-dispatch will require the shipping charge to be paid again.
8Delivery attempts and return to origin
- Couriers typically make two to three delivery attempts, usually on consecutive working days.
- Please keep the registered mobile number reachable; most failed deliveries follow an unanswered call.
- A parcel may be handed to any adult available at the delivery address, or to your building security or reception where that is the local practice.
- If all attempts fail, the parcel is returned to origin (RTO) and comes back to us, which usually takes a further 7 to 12 working days.
- On receipt of an RTO parcel we will contact you to choose between re-dispatch (shipping payable again) or a refund of the product value, excluding the original shipping charge.
9Damaged, tampered or missing on arrival
Please film a single continuous video from the moment you begin opening the sealed parcel. It is the fastest and most reliable way to settle a damage or shortage claim, and both we and the courier accept it as evidence.
- If the outer packaging is visibly damaged, crushed, wet or tampered with, you may refuse delivery and tell us the same day.
- If you accept a parcel and then find damage, breakage or a missing item, report it within 48 hours of delivery with photographs of the outer box, the shipping label, the packing material and the item.
- Verified claims are resolved at our cost — a free replacement, the missing item shipped immediately, or a full refund, as you prefer. Full details are in our Refund & Cancellation Policy.
10Lost or long-delayed shipments
If tracking has not moved for 7 consecutive working days, or delivery is more than 10 working days past the estimate, contact us and we will raise a formal enquiry with the courier. Couriers are generally allowed up to 15 working days to trace a consignment. If the shipment is declared lost, we will re-ship your order free of charge, or refund it in full, whichever you choose. You will not be left out of pocket for a parcel that never arrived.
11Digital and course delivery
Course access, downloadable resources, e-books and licence keys are delivered electronically and immediately on successful payment, to the email address registered on your account. No physical shipment is involved and no shipping charge applies. If a confirmation email has not arrived within 30 minutes, check your spam folder and then write to support@earglelabs.com — we will restore access manually.
12Collection from our centre
If you are in or near Vellore, you are welcome to collect your order from our centre at S.F. No. 194/B/23, Odugathur Road, Anaicut Village, Vellore, Tamil Nadu 632101, free of shipping charges. Choose the self-collection option at checkout where available, or email us after ordering. Please wait for our confirmation that the order is packed and ready, and bring your order number and a photo ID.
13International orders
We do not offer international shipping through the website at present. Institutions and partners outside India may write to support@earglelabs.com with their requirement, and we will quote separately where export is feasible. For any such order, all customs duties, import taxes and clearance charges are payable by the recipient, and delivery timelines depend on customs processing in the destination country.
14Help with a shipment
For anything to do with an order in transit, email support@earglelabs.com or call +91 93632 23926 between 10:00 and 18:00 IST, Monday to Saturday. Please have your order number and AWB / tracking number ready — it lets us give you a real answer on the first call.
Where is my order?
Send us your order number and we will pull the courier status and chase it for you the same day.