1Policy at a glance

This policy applies to every purchase made on earglelabs.com from eARgle Technologies LLP (LLPIN ACZ-3451), trading as eARgle Innovation Labs. It should be read together with our Terms & Conditions.

Approved refunds are credited to the original payment method within 7 to 10 working days of approval.

2Courses, workshops and mentorship

2.1 Before access — full refund

If you have enrolled but have not accessed any course material, attended any live session, or downloaded any resource, you may cancel and receive a full refund, provided your request reaches us at least 24 hours before the batch start date. Payment-gateway charges, where the gateway does not return them to us, may be deducted; we will tell you the exact figure before processing.

2.2 After access — non-refundable

Our courses are digital content combined with live mentor time. Once you have logged into the course, opened a lesson, downloaded material, or attended any part of the first session, the fee becomes non-refundable. This is standard for digital educational content, and it protects the mentor hours and material already committed to your seat.

2.3 Transfers instead of refunds

Where a refund is not available, we will usually offer something more useful: a one-time transfer to a later batch of the same programme, subject to seat availability and requested at least 48 hours before your current batch continues. Transfers are at our discretion and are not available more than once per enrolment.

2.4 Missed sessions

No refund or fee reduction is due for sessions you miss, for partial attendance, or for discontinuing a programme after it has begun. Where a recording exists for an online session, we will share it with you.

2.5 Kits bundled with a course

Where a hardware kit was included in a course fee and has already been dispatched, the value of that kit is deducted from any refund otherwise due, unless the kit is returned unused and in original packaging under section 4.

3If eARgle cancels or reschedules

If we reschedule an individual session rather than cancelling the programme, we will offer a recording or a make-up session. A rescheduled session does not by itself create a right to a refund.

4Hardware kits and components

4.1 The 7-day return window

You may return a kit or component within 7 days of delivery for a refund, provided that it is:

• Unused — not powered on, not soldered, not wired into a circuit, with no leads trimmed or bent.
• Unopened where the item was supplied in sealed or anti-static packaging.
• Complete, with every component, cable, jumper, manual, accessory and free item that came with it.
• In its original packaging, undamaged and with all labels intact.

4.2 Return shipping

Where the return is because you changed your mind, you bear the return shipping cost, and the original outbound shipping charge is not refunded. Where the return is because the item was defective, damaged in transit or incorrectly shipped, we bear the full return cost and refund the outbound shipping as well.

4.3 Inspection

Every return is inspected on arrival. If an item is received used, incomplete, static-damaged, physically damaged, or without its original packaging, we may refuse the refund or apply a reasonable deduction reflecting the loss in value. We will tell you before making any deduction, and the item can be returned to you at your cost if you prefer.

4.4 Dead-on-arrival items

A component that is faulty on receipt is covered by our 7-day dead-on-arrival warranty. Report it within 7 days of delivery with a short video showing the fault and your wiring, and we will replace it free of charge or refund it. The warranty does not cover damage from reverse polarity, over-voltage, static discharge, soldering, water ingress or physical force — failures that are, in practice, part of learning electronics, and which we are happy to help you debug even when we cannot replace the part.

5Damaged, missing or wrong items

If your parcel arrives damaged, if an item is missing, or if we sent the wrong item, tell us within 48 hours of delivery and we will make it right at our cost — a free replacement, the missing item shipped immediately, or a full refund, whichever you prefer.

If a parcel arrives visibly damaged or tampered with, you are entitled to refuse delivery. Please tell us the same day so we can raise it with the courier.

6Items that cannot be returned

The following are not eligible for return or refund, except where they arrive defective, damaged or incorrectly shipped:

• Course fees where the content has been accessed or a session attended (section 2.2).
• Digital downloads, e-books, source code bundles and licence keys once delivered.
• Components whose anti-static or sealed packaging has been opened.
• Soldered, modified, programmed, flashed or physically altered boards and modules.
• Consumables — solder wire, flux, adhesives, batteries, jumper wire, tape, 3D-printing filament.
• Items assembled to your specification, custom-built kits and made-to-order enclosures.
• Items sold as clearance, “as-is”, second-hand or final sale, where labelled as such.
• Free or promotional items received with an order.
• Items returned after the 7-day window has closed.

7Cancelling an order

• Before dispatch — email us and we will cancel the order and refund it in full, with no deduction.
• After dispatch — the order cannot be cancelled. You may refuse delivery or use the 7-day return process in section 4; return shipping then applies as set out there.
• Cancellation by us — where stock, pricing errors, an unserviceable pin code or suspected fraud force us to cancel, you receive a full refund, and we will tell you why.

8Custom kits, bulk and institutional orders

Custom kits, school and college bulk orders, and sponsored workshop packages are quoted individually and are governed by the written quotation or purchase order, which prevails over this section where the two differ. As a general rule, such orders may be cancelled for a full refund before procurement or assembly begins; once components have been procured or assembly has started, the amount already committed is non-refundable, and any advance paid is adjusted against it.

9How to raise a refund or return request

1. Email support@earglelabs.com from the address on your order or enrolment, with the subject line “Refund request – [your order number]”.
2. Include your order or enrolment number, the date of purchase, the item or course name, the reason for the request, and photographs or an unboxing video where the claim involves damage, shortage or a fault.
3. We acknowledge every request within 2 working days and tell you whether it is approved, and what to do next.
4. For approved product returns we send you a return address and, where we are at fault, arrange a reverse pickup. Please do not ship anything back before you receive this confirmation — unannounced returns cannot be traced to your order.
5. Pack the item securely in its original box. Returns damaged in transit because of poor packing may be refused.
6. Once the item is received and inspected, or once a course cancellation is verified, the refund is approved and initiated.

10Refund method and timeline

Refunds are always credited to the original payment method — the same card, UPI handle, net-banking account or wallet used for the purchase. We cannot redirect a refund to a different account, as our payment gateway does not permit it.

The final leg depends on your bank or card issuer and is outside our control. Once a refund is initiated we will share the gateway reference number with you, which your bank can use to trace it. Any GST charged is refunded proportionately with the refunded amount.

11Failed, duplicate and pending payments

If money was debited but your order or enrolment did not confirm, the amount is usually reversed automatically by the payment gateway within 5 to 7 working days — no request is needed. If it has not reached you after that, email us with the transaction reference, date, amount and a bank statement screenshot, and we will trace it with the gateway. Duplicate payments for the same order are refunded in full as soon as they are identified.

12Chargebacks

Please raise any issue with us before disputing a charge with your bank. A chargeback filed without first contacting us costs everyone time, and may result in suspension of your account and course access until the dispute is resolved. We respond to every chargeback with the order, delivery and access records held on file.

13Escalation

If you are not satisfied with how a refund request has been handled, escalate it in writing to our Grievance Officer, Mr. Arun Roshan, Designated Partner, at support@earglelabs.com or +91 93632 23926. Complaints are acknowledged within 24 hours and resolved within 30 days of receipt. Nothing in this policy limits any right available to you under the Consumer Protection Act, 2019.